#operations
2 posts
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A Year with the Pandemic — One Agency's Operational Diary
Twelve months of running a mid-sized Swedish digital agency through COVID-19. From the first cancelled client meetings to korttidspermittering to a webinar pivot that reached 800 people — with the government-aid review still unresolved.
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The year I sent 33,000 emails
A first-week-of-the-year look at the volume that ran through one founder's inbox in 2012, what it produced, and what it cost.